John Collins
About John Collins
John Collins is a Manager of IT Operations & Helpdesk at Fivetran, with a background in IT support and client services spanning over a decade. He has previously held positions at Webroot, Symantec, and OpenText, and is known for his effective communication and problem-solving skills.
Current Role at Fivetran
John Collins serves as the Manager of IT Operations & Helpdesk at Fivetran, a position he has held since 2023. In this role, he oversees IT operations and support services, ensuring efficient resolution of IT issues and maintaining a positive user experience. His responsibilities include managing the helpdesk team and implementing strategies to minimize downtime for users.
Previous Experience in IT Support
Before joining Fivetran, John Collins worked in various IT support roles. He was employed at Webroot from 2014 to 2020, where he held positions such as IT Client Services Architect and Global Technical Support Services Specialist. Additionally, he worked at Symantec as a Technical Support Engineer from 2011 to 2014, and briefly at OpenText as an End User Services Analyst in 2020.
Education and Expertise
John Collins earned a Bachelor's Degree in IT Management from Technological University Dublin, where he studied from 2009 to 2013. His educational background provides a solid foundation for his career in IT operations and support, equipping him with the necessary skills to implement industry-leading technologies and enhance user experiences.
Professional Skills and Attributes
John Collins possesses strong communication skills, maintaining calm and clear interactions under pressure. He has a friendly rapport with both clients and colleagues, contributing to a positive work environment. He excels in both team settings and independent work, particularly in remote locations, demonstrating versatility in his professional approach.