Kunal Shah
About Kunal Shah
Kunal Shah is a Senior Manager of Customer Support Engineering at Fivetran, where he has worked since 2024. He has a background in Electrical Engineering from California Polytechnic State University and has held various technical support roles at Fivetran, Oracle, and Chevron.
Work at Fivetran
Kunal Shah currently serves as the Senior Manager of Customer Support Engineering at Fivetran, a position he has held since 2024. Prior to this role, he worked at Fivetran in various capacities, including Senior Technical Support Engineer from 2019 to 2021, Lead Support Engineer from 2021 to 2022, and Regional Manager of Global Customer Support from 2022 to 2024. His extensive experience at Fivetran has contributed to his understanding of customer support engineering and technical support processes.
Education and Expertise
Kunal Shah earned a Bachelor of Science (B.S.) degree in Electrical Engineering from California Polytechnic State University-San Luis Obispo, completing his studies from 2002 to 2007. His educational background provides a strong foundation in engineering principles, which he applies in his professional roles, particularly in customer support engineering and technical support.
Background in Technical Support
Before joining Fivetran, Kunal Shah gained significant experience in technical support roles at Oracle and Chevron. He worked at Oracle as an Advanced Support Engineer from 2017 to 2018 and as a Technical Support Engineer from 2016 to 2017. At Chevron, he held multiple positions, including SAP Application Support Lead Analyst from 2012 to 2015, Information Risk Management Advisor from 2010 to 2011, and Server Operations Support Analyst from 2007 to 2009. This diverse background has equipped him with a comprehensive skill set in technical support and customer service.
Career Progression
Kunal Shah's career reflects a steady progression through various roles in customer support and technical engineering. He transitioned from entry-level positions to managerial roles, demonstrating his ability to adapt and grow within the industry. His experience spans several years at Fivetran, Oracle, and Chevron, highlighting his commitment to enhancing customer support and technical operations.