Lorraine Smith
About Lorraine Smith
Lorraine Smith is a Senior Deal Desk EMEA at Fivetran, where she has worked since 2022. She has a background in customer success and account management, with previous roles at New Relic and Sona Nutrition.
Current Role at Fivetran
Lorraine Smith currently holds the position of Senior Deal Desk EMEA at Fivetran, a role she has occupied since 2023. In this capacity, she is responsible for managing deal processes and supporting sales operations across the EMEA region. Prior to this, she served as Deal Desk EMEA at Fivetran starting in 2022, where she contributed to streamlining sales processes and enhancing customer engagement.
Previous Experience at Fivetran
Lorraine Smith worked at Fivetran as a Customer Success - Renewals professional from 2021 to 2022. During her 10-month tenure in Dublin, she focused on ensuring customer satisfaction and retention through effective renewal strategies. Her experience in this role laid the foundation for her subsequent positions within the company.
Career Background in Customer Success
Before joining Fivetran, Lorraine Smith gained valuable experience at New Relic, Inc., where she held two roles related to customer success. She served as a Senior Customer Success Executive - Renewals for four months in 2020 and as a Customer Success Executive - Renewals for one year from 2019 to 2020. These roles involved managing customer relationships and driving renewal processes in Ireland.
Experience in Account Management
Lorraine Smith began her career in account management at United Drug Ireland, where she worked as a Junior Account Manager from 2011 to 2014. She then transitioned to Sona Nutrition Ltd, serving as a Key Account Manager from 2014 to 2019. In these roles, she developed skills in managing client accounts and fostering long-term relationships.
Education and Professional Development
While specific educational details are not provided, Lorraine Smith's career trajectory reflects a strong focus on customer success and account management. Her professional development is evident through her progressive roles in various organizations, showcasing her expertise in client relations and sales support.