Mihika Singh Verma
About Mihika Singh Verma
Mihika Singh Verma is a Senior Director at Fivetran, specializing in Enterprise solutions. She has extensive experience in customer success and marketing, with a background that includes roles at various companies and degrees from HEC Paris and Boston University.
Current Role at Fivetran
Mihika Singh Verma currently holds the position of Senior Director, Enterprise at Fivetran, a role she has occupied since 2024. In this capacity, she is responsible for overseeing enterprise-level customer success initiatives. Prior to this, she served as Senior Director, Customer Success at Fivetran from 2023 to 2024, where she focused on enhancing customer satisfaction and retention strategies.
Previous Experience at Fivetran
Mihika Singh Verma has extensive experience at Fivetran, having worked in various roles since 2020. She began as Manager of Account Management for five months, then progressed to Senior Manager, Enterprise Customer Success for seven months. Following this, she served as Director of Customer Success for two years, from 2021 to 2023, before taking on the Senior Director role.
Work at On Deck
Since 2021, Mihika Singh Verma has been involved with On Deck as an On Deck Customer Success Fellow. In this role, she contributes to the development and implementation of customer success strategies, leveraging her extensive background in customer relationship management.
Educational Background
Mihika Singh Verma earned her Master of Business Administration (MBA) in Marketing from HEC Paris, where she studied from 2015 to 2016. Prior to this, she completed her Bachelor of Science (B.S.) in Communication at Boston University from 2007 to 2010. She also attended Emmanuel College in Boston for one year in 2006.
Early Career Experience
Mihika Singh Verma began her career with various roles that laid the foundation for her expertise in customer success and marketing. She worked as a Marketing Intern at United Breweries Ltd. in 2008 and held positions at Mindshare PR as an Account Executive and Senior Account Executive from 2012 to 2014. Additionally, she gained experience at Talkable, where she held multiple roles, including Senior Customer Success Manager and Head of Customer Success between 2016 and 2019.