Nicky Canny
About Nicky Canny
Nicky Canny serves as the Director of Customer Support Engineering for EMEA at Fivetran, where he focuses on empowering his team and driving scalable solutions. With a diverse background in customer support and operations across various companies, he has built a strong reputation for leadership and strategic influence.
Work at Fivetran
Nicky Canny currently serves as the Director of Customer Support Engineering for EMEA at Fivetran, a position held since 2024. In this role, Canny focuses on enhancing customer support operations across the Europe, Middle East, and Africa regions. Prior to this role, Canny was the Senior Regional Manager for EMEA Customer Support at Fivetran from 2022 to 2024, where responsibilities included overseeing customer support strategies and team performance.
Previous Experience at Meta
Canny has extensive experience at Meta, where roles included Market Operations Manager for Europe, WhatsApp from 2019 to 2022, and Global Manager for the Help Community Team at Facebook from 2018 to 2019. Additionally, Canny served as Community Operations Manager at Facebook from 2017 to 2019. These positions involved managing operations and community engagement, contributing to Meta's customer support initiatives.
Career at Diageo
Canny's career at Diageo spanned several roles, starting as a Sales & Customer Service Executive from 2005 to 2006, followed by Senior Sales & Customer Service Executive from 2006 to 2008. Canny later became the Sales & Customer Service Team Leader from 2008 to 2012. These roles involved direct customer interaction and team leadership, focusing on sales and service excellence.
Experience at eBay
Canny worked at eBay as a Customer Experience Manager from 2013 to 2017. This role involved managing customer experience strategies and improving service delivery. Canny's experience at eBay contributed to a strong foundation in customer service management and operational efficiency.
Leadership Style and Skills
Canny thrives on ambiguity and enjoys structuring new ideas for scalability. Canny has a strategic mindset and has demonstrated the ability to influence both upward and cross-functionally. Canny focuses on empowering team members to succeed, emphasizing authenticity, resilience, and impactful leadership.