Nirupama Penta
About Nirupama Penta
Nirupama Penta serves as the US Regional Customer Support Director at Fivetran, where she oversees enterprise software solutions for both on-premise and cloud-based support. With over 20 years of experience in customer support and success, she has held various roles at notable companies including HVR and Quest Software.
Work at Fivetran
Nirupama Penta serves as the US Regional Customer Support Director at Fivetran, a position she has held since 2022. In this role, she is responsible for the enablement and operation of enterprise software solutions, focusing on both premise and cloud-based software support. Her leadership in customer support aims to enhance client satisfaction and operational efficiency.
Previous Experience in Customer Support
Prior to her current role, Nirupama Penta worked at HVR, a Fivetran Company, where she held several positions including Senior Technical Support Engineer and Global Support Manager. Her tenure at Quest Software spanned multiple roles, including Technical Support Manager, Technical Support Lead, and Technical Support Sr. Manager. This extensive experience in customer support and technical roles has contributed to her expertise in managing support operations.
Education and Expertise
Nirupama Penta studied at Osmania University, where she earned a Master’s degree in Personnel Management from 1991 to 1992. With over 20 years of experience in customer support and success, she has developed skills in team development and project management, enabling her to lead teams effectively and ensure high-quality support services.
Leadership and Team Development
Nirupama Penta has a strong focus on empowering engineers and coaching team members to reach their full potential. She is experienced in developing new hires and fostering a positive team spirit, which is essential for maintaining high morale and productivity within customer support teams.
Career Timeline
Nirupama Penta's career includes significant roles at various companies. She worked at Celerity Solutions as a Senior QA Analyst from 1997 to 2000, and at Dell as a Technical Support Manager from 2014 to 2016. Her diverse background in technical support and management roles has equipped her with a comprehensive understanding of customer needs and operational challenges.