Philip Latoza
About Philip Latoza
Philip Latoza is a Customer Support Engineer at Fivetran, where he has worked since 2021. He has a diverse background in customer support and engineering, with experience in various roles across multiple companies.
Current Role at Fivetran
Philip Latoza serves as a Customer Support Engineer at Fivetran, a position he has held since 2021. In this role, he is responsible for onboarding support for new customers and provides engineering assistance specifically for Fivetran API interactions. He takes full ownership of major customer issues, which includes debugging and collaborating with engineering and product teams to develop effective solutions. His contributions are vital to ensuring customer satisfaction and the smooth operation of Fivetran's services.
Previous Work Experience
Prior to his current role, Philip Latoza held various positions in customer support and engineering. He worked as a Customer Support Representative at Elemental LED Inc. from 2017 to 2018 and as a Customer Success Representative at MyTime in 2016. Additionally, he served as an Operations Performance Coordinator at Chewse from 2018 to 2020. His experience also includes roles as a Full Stack Engineer and Front End Engineer in personal projects throughout 2021, and as a Customer Success Representative at Balluun from 2014 to 2016.
Education and Training
Philip Latoza studied at Hack Reactor, where he gained skills in software engineering. He also attended California State University, Long Beach, where he earned a Bachelor of Science (B.S.) in Health Care Administration. His educational background provides a strong foundation for his roles in customer support and engineering.
Contributions to Knowledge Base
At Fivetran, Philip Latoza has contributed to the creation of Knowledge Base articles aimed at assisting the Customer Support Engineering team. These articles serve as valuable resources for both the support team and customers, enhancing the overall efficiency and effectiveness of customer interactions.
Internship Experience
Philip Latoza has gained practical experience through various internships. In 2013, he worked as a Homecare Intern at Cambrian Homecare and as a Clinical Research Intern at CITrials. These internships provided him with insights into the healthcare sector and operational processes, further enriching his professional background.