Raju Kotagal Ccxp
About Raju Kotagal Ccxp
Raju Kotagal is a seasoned professional currently serving as the Senior Director of Customer Support Engineering at Fivetran in Bengaluru, Karnataka, India. He has extensive experience in customer support and engineering roles across various companies, including TYCO ADT, Itron, and HP.
Work at Fivetran
Raju Kotagal currently holds the position of Senior Director of Customer Support Engineering at Fivetran, a role he has occupied since 2022. In this capacity, he oversees customer support engineering initiatives, ensuring high-quality service delivery. Prior to this role, he served as the Director of Customer Support for the APAC region at Fivetran for eight months in 2022. His experience at Fivetran reflects his commitment to enhancing customer satisfaction and operational efficiency within the organization.
Previous Experience in Customer Support Management
Raju Kotagal has extensive experience in customer support management across various organizations. He worked at Itron as Senior Manager of Technical Support from 2016 to 2022, where he managed support operations in Bangalore. Before that, he served as Group Manager of User Acceptance Testing at Altisource from 2013 to 2016. His earlier roles include Area Service Manager at Bradma Of India Ltd from 1996 to 2000 and Manager at the Support Engineering Center at HP from 2007 to 2008.
Career Progression in Operations and Support
Raju Kotagal's career includes significant roles in operations and support management. He was the Director of Operations for After Sales Support at Sonim Technologies from 2008 to 2010. He also held the position of Director of Customer Program Management at SMSC from 2010 to 2013. His role as Field Services Manager South at ITSPL from 2002 to 2003 further highlights his diverse experience in managing customer service operations.
Education and Expertise
Raju Kotagal earned a Bachelor of Engineering (BE) degree in Electronics and Communications from Dr. Ambedkar Institute of Technology. His educational background provides a strong foundation for his roles in technical support and engineering management. His expertise encompasses customer support engineering, technical support management, and user acceptance testing, contributing to his effectiveness in leadership positions.