Robert Moon 🏳️🌈
About Robert Moon 🏳️🌈
Robert Moon is a Senior Manager of Technical Enablement at Fivetran, where he leads a global team to develop technical learning paths and eLearning courses. He has designed over 110 courses and holds multiple certifications in instructional design and training.
Work at Fivetran
Robert Moon currently serves as the Sr. Manager of Technical Enablement at Fivetran, a position he has held since 2023. In this role, he recruits, hires, and manages a global team located in the US, Ireland, and India. His responsibilities include building and delivering technical learning paths and eLearning self-paced courses. He previously worked at Fivetran as the Technical Enablement Manager from 2021 to 2023, where he contributed to the development of training programs and resources.
Education and Expertise
Robert Moon has a background in Business Administration and Management from City College of San Francisco. He also studied Biology at Portland State University, where he completed coursework toward a Bachelor of Arts degree in Biology with a minor in Graphic Design. He holds several certifications, including Instructional Design, eLearning Instructional Design, Training Needs Analysis, and Building Competency Models from Korn Ferry and Workitect. Additionally, he earned Sententia Gamification Level 1 and Level 2 certifications.
Background
Robert Moon has extensive experience in technical enablement and customer service operations. He worked at VELOCETI Consulting, LLC as a Consultant from 2016 to 2021 in the San Francisco Bay Area. Prior to that, he was a Sr. Product Specialist and Curriculum Manager at Google Fiber from 2012 to 2016. His earlier roles include serving as the Director of Learning and Development at Grand Rounds, Inc. from 2016 to 2019, and as the Sr. Manager of Customer Service Operations at StubHub from 2006 to 2009.
Achievements
During his tenure in various roles, Robert Moon has designed and implemented over 110 courses, creating more than 375 artifacts, 1200 knowledge check questions, and 4000 knowledge check responses. His initiatives have led to strong eSat and CSAT scores, as well as significant impacts on team performance. At Fivetran, he launched a new Learning Management System (LMS) to automate processes and streamline onboarding.