Surabhi Singh
About Surabhi Singh
Surabhi Singh is a Customer Support Engineer II with a background in Computer Science and expertise in technical support, currently employed at Fivetran in Bengaluru, India. She has a certification in Product Management and skills in mobile device management, APIs, and ETL processes.
Current Role as Customer Support Engineer II
Surabhi Singh currently holds the position of Customer Support Engineer II at Fivetran, a role she has occupied since 2022. She is based in Bengaluru, Karnataka, India. In this position, she utilizes her technical expertise to provide advanced support to customers, ensuring effective resolution of issues related to data integration and management.
Previous Experience at Fivetran
Prior to her current role, Surabhi Singh worked at Fivetran as a Customer Support Engineer from 2021 to 2022. During her nine-month tenure, she contributed to customer satisfaction by addressing technical inquiries and troubleshooting issues related to Fivetran's data integration solutions.
Experience at VMware
Surabhi Singh served as a Technical Support Engineer at VMware from 2019 to 2021. Over the course of two years, she provided technical assistance and support for VMware products, enhancing her skills in customer service and technical troubleshooting.
Education and Certifications
Surabhi Singh earned her Bachelor of Technology (BTech) in Computer Science from the Noida Institute of Engineering & Technology, completing her studies from 2015 to 2019. She also pursued a certification in Product Management from Duke University in collaboration with upGrad, which she completed in 2021. This certification reflects her interest in advancing her career into managerial roles.
Technical Skills and Expertise
Surabhi Singh possesses expertise in mobile device management, which is essential for her role in technical support. She has a solid understanding of APIs, enhancing her troubleshooting capabilities. Additionally, her strong skills in ETL processes enable her to effectively manage data pipelining, contributing to her overall effectiveness in customer support.