Toby Metcalf
About Toby Metcalf
Toby Metcalf is a Community Manager at Fivetran, where he has worked since 2023. He has extensive experience in community management, having held positions at several companies including Seismic and PTC, and is dedicated to fostering engaging environments for knowledge sharing.
Work at Fivetran
Toby Metcalf has served as the Community Manager at Fivetran since 2023, working remotely from Boston, Massachusetts. In this role, he develops original community content that emphasizes the value and impact of Fivetran's products and services. He is responsible for the growth and engagement strategy for the Fivetran Community, focusing on reducing costs, increasing retention, and enhancing customer loyalty. Toby collaborates with cross-functional teams to ensure community engagement aligns with broader company strategies and initiatives.
Previous Experience in Community Management
Before joining Fivetran, Toby Metcalf held various community management roles. He worked at Seismic as Community Manager from 2019 to 2023, and at Recorded Future in the same capacity from 2018 to 2019. He also served as Director of Community at BoomWriter Media for nine months in 2017, and as Community and Online Projects Manager at PTC from 2016 to 2017. His extensive experience in community management has equipped him with skills in community platforms, business metrics, and customer relationship management.
Educational Background
Toby Metcalf studied at Pomfret School, where he achieved a High School Diploma. He furthered his education at the Rochester Institute of Technology, earning a Bachelor of Science degree in Hotel, Motel, and Restaurant Management. His educational background provides a foundation for his work in community management and engagement.
Professional Skills and Expertise
Toby Metcalf utilizes a range of skills and certifications in community platforms, business metrics, customer relationship management, and performance analytics to optimize community performance. His expertise enables him to create engaging and collaborative spaces for knowledge exchange and best practice sharing among customers, partners, developers, and employees.
Career Timeline
Toby Metcalf has a diverse career history spanning several roles in community management and related fields. He began his career at Bose Corporation as a Direct Marketing Representative from 1995 to 1999. He then worked at LISTA as an Account Manager from 1999 to 2005, followed by a role as an Internet Recruitment Consultant at Monster.com from 2006 to 2008. He later held positions at OnForce, including Community Management Associate and Pro Community Manager, from 2008 to 2013.