William Larsen
About William Larsen
William Larsen is a Senior Customer Support Engineer at Fivetran, with over seven years of experience in technical support for data-driven companies. He has a background in anthropology, having earned a Bachelor of Arts from UC Irvine, and has held various roles in customer support and coaching across several organizations.
Current Role at Fivetran
William Larsen currently serves as a Senior Customer Support Engineer at Fivetran, a position he has held since 2022. In this role, he focuses on providing technical support and enhancing customer experience. His responsibilities include leading projects aimed at improving the quality, speed, and trust of Fivetran's products and services. Larsen enjoys collaborating with cross-functional teams to ensure customer needs are effectively communicated to engineering teams.
Previous Experience in Technical Support
Before joining Fivetran, William Larsen accumulated extensive experience in technical support roles. He worked at LinkedIn as an Enterprise Technical Specialist from 2019 to 2021 and as an Implementation Specialist from 2016 to 2017. His tenure at LinkedIn followed his position at Vaco, where he served as a Content Bug Specialist and Partner Operations Coordinator. Larsen's career spans over seven years in providing technical support and product feedback for data-driven companies.
Education and Academic Background
William Larsen studied at the University of California, Irvine, where he earned a Bachelor of Arts (BA) in Anthropology from 2009 to 2013. His educational background provides him with a unique perspective on human behavior and decision-making, which he applies in his professional roles. Prior to UC Irvine, he attended Summit Preparatory Charter High School from 2005 to 2009.
Coaching and Instruction Experience
William Larsen has a background in coaching and sailing instruction. He served as the Head Sailing Coach at Santa Clara University from 2014 to 2017 and previously worked as an Optimist Coach at the Peninsula Youth Sailing Foundation from 2013 to 2014. His experience also includes roles as a Sailing Instructor at various yacht clubs, including Bahia Corinthian Yacht Club and Newport Harbor Yacht Club. These positions highlight his leadership skills and ability to mentor others.