Toya M.
About Toya M.
Toya M. is a Solutions Manager at Themis-Tech in San Diego, California, where she has worked since 2021. She has a background in the home warranty industry and is dedicated to improving customer experiences.
Work at Themis-Tech
Toya M. has served as a Solutions Manager at Themis-Tech since 2021. In this role, she focuses on enhancing customer experiences and streamlining processes. Her responsibilities include testing new products and identifying areas to remove friction in client interactions. This position is based in San Diego, California, where she has contributed to the company's strategic initiatives over the past three years.
Previous Contributions in Home Warranty Industry
Before joining Themis-Tech, Toya M. played a key role in launching a member subscription model within the home warranty industry. This initiative introduced a suite of repair services aimed at improving customer satisfaction and engagement. Her involvement in this project highlights her expertise in developing service models that cater to customer needs.
Customer Experience Focus
Toya M. is dedicated to enhancing customer experiences. She actively tests new products and seeks to eliminate obstacles that may hinder client satisfaction. Her approach is centered on ensuring an impeccable client experience, which reflects her commitment to understanding and addressing customer needs.
Personal Interests
Outside of her professional responsibilities, Toya M. enjoys a variety of activities. She has a passion for traveling, cooking, and celebrating holidays. These interests contribute to her well-rounded personality and may influence her approach to customer engagement and service delivery.