Tom Novak
About Tom Novak
Tom Novak is a Senior Analyst at flatexDEGIRO AG in Amsterdam, where he has worked since 2019. He holds a Master's degree in Quantitative Finance from the University of Amsterdam and has a strong background in trading systems and client complaint resolution.
Work at flatexDEGIRO
Tom Novak has been employed at flatexDEGIRO AG as a Senior Analyst since 2019. His role involves resolving and investigating client complaints related to technical issues, which has enhanced his understanding of trading systems. He frequently collaborates with various departments and external partners, including Deutsche Börse, to address complaints effectively. Additionally, he trains new trading assistants on the basics of the risk model and trading system, contributing to the overall efficiency of the team.
Education and Expertise
Tom Novak holds a Master's degree in Quantitative Finance from the University of Amsterdam, which he completed in 2022. He also achieved a Minor in Social and Organizational Psychology from Vrije Universiteit Amsterdam in 2021. His academic background includes a Bachelor of Business Administration (BBA) from the University of Amsterdam, where he graduated Cum Laude with a GPA of 8.2. His Bachelor thesis, titled 'Currency Carry Trades - The explanatory power of economic freedom,' received a grade of 8.0.
Background
Before joining flatexDEGIRO, Tom Novak worked in various roles that contributed to his professional development. He served as a Project Assistant at Imping Kaffee GmbH for three months in 2019 and as a Business Development Consultant at Surtronic Group for ten months in the same year. His early experience includes working as a Waiter at Edelweiss Imports in Calgary in 2018. He completed his Business Abitur and International Baccalaureate at Berufskolleg am Wasserturm from 2015 to 2017.
Achievements
During his tenure at flatexDEGIRO, Tom Novak has played a significant role in avoiding legal disputes and reaching settlement agreements with clients. He contributes to business development by analyzing trading anomalies using IT and Bloomberg-Terminal, which helps prevent common issues that lead to complaints. His ability to resolve client complaints effectively demonstrates his expertise in trading systems and client relations.