Alastair Hall
About Alastair Hall
Alastair Hall is the UK Vice President of Customer Success at Corpay and has served as Director of Customer Management at FLEETCOR since 2020. He possesses extensive experience in customer experience design and has held various leadership roles in organizations such as Nationwide Building Society and Lloyds Banking Group.
Work at FLEETCOR
Alastair Hall has been serving as the Director of Customer Management at FLEETCOR since 2020. In this role, he is responsible for overseeing customer management strategies and enhancing customer relationships. Prior to this position, he worked at FLEETCOR as the Head of Customer Experience from 2019 to 2020. His experience at FLEETCOR spans multiple roles, contributing to the company's focus on customer satisfaction and service excellence.
Current Role at Corpay
In 2023, Alastair Hall took on the role of UK Vice President of Customer Success at Corpay. This position involves leading initiatives to improve customer engagement and success across the UK market. His current focus is on driving customer satisfaction and retention through effective management strategies.
Professional Background
Alastair Hall has a diverse professional background with significant experience in customer management and strategy. He previously worked at Nationwide Building Society in various senior roles, including Senior Lead for Membership Strategy and Senior Lead for Customer Journeys and Change. His earlier career includes positions at Lloyds Banking Group, where he held roles such as Senior Supply Chain Specialist and Senior Commercial Manager, as well as experience in the NHS as a Business Systems and Logistics Manager.
Education and Expertise
Alastair Hall studied at the University of Nottingham, where he earned a degree in Manufacturing Engineering and Management, focusing on Lean Manufacturing and Change Management from 1992 to 1995. He also attended King James' School from 1985 to 1992. His expertise includes customer experience design and social media monitoring, with a strong emphasis on enhancing customer lifetime value and lifecycle management.
Career Development
Throughout his career, Alastair Hall has demonstrated a commitment to professional growth and development. He has held various leadership roles across multiple sectors, including banking, healthcare, and customer service. His experience in branch transformation and logistics management has equipped him with a comprehensive understanding of customer needs and operational efficiency.