Catherine Sanders
About Catherine Sanders
Catherine Sanders is a Customer Service Supervisor at FleetCor, where she has worked since 2013. She has extensive experience in customer service management and holds various certifications, including Six Sigma and Project Management from UC Berkeley.
Work at FLEETCOR
Catherine Sanders has been serving as a Customer Service Supervisor at FleetCor since 2013. In this role, she oversees customer service operations, ensuring efficient service delivery and customer satisfaction. Her tenure at FleetCor spans over 11 years, during which she has developed expertise in managing customer interactions and resolving issues effectively.
Education and Expertise
Catherine Sanders holds a Project Management certification from UC Berkeley. She has completed Six Sigma training and Effective Management Skills Training Courses at Bank of America and Bank of the West. These educational experiences have equipped her with skills in process improvement, management, and project execution.
Background in Banking
Catherine has extensive experience in the banking sector, having worked at Bank of America in various roles from 2001 to 2013. Her positions included Customer Service Manager and Case Management Team Manager II. She also worked as a Closing/Funding Leader in Home Loans Fulfillment for a brief period. Additionally, she served as a Business Analyst at Bank of the West from 2004 to 2008.
Technical Skills and Proficiencies
Catherine Sanders is proficient in several technical areas, including HTML and SQL report writing. She has intermediate to advanced skills in data mining and developing statistical reports. Her experience also includes Business Intelligence (BI) configuration and risk control tracking systems, which enhance her analytical capabilities in customer service.
Previous Roles in Customer Service and Analysis
Before her current role at FleetCor, Catherine worked in various customer service and analytical positions. She was a Call Center Business Analyst at ACS - Solano County 311 Call Center and a Business Consultant at Wells Fargo Bank, both in 2009. These roles contributed to her comprehensive understanding of customer service operations and data analysis.