Charlene Freeman
About Charlene Freeman
Charlene Freeman is a Senior Scrum Master at FLEETCOR, where she has worked since 2021. With extensive experience in quality assurance and agile methodologies, she has held various roles in the Greater Atlanta Area and has expertise in mobile solutions and payment processing.
Work at FLEETCOR
Charlene Freeman has been employed at FLEETCOR as a Senior Scrum Master since 2021. In her role, she is responsible for onboarding Scrum Masters and team members for the IT Core System Transformation division. She manages releases and generates team metrics for the FLEET division. Additionally, she coaches over 10 teams and serves as Scrum Master for three teams, contributing to the agile transformation within the organization.
Previous Experience
Before joining FLEETCOR, Charlene Freeman held various positions in the technology and quality assurance sectors. She worked as a Quality Assurance Analyst at Brandt Information Services for six months in 2020. Prior to that, she served as a Quality Assurance Consultant at Acclaim Systems for one month in 2010 and as a Senior Quality Assurance Specialist and Scrum Master at Brooksource from 2018 to 2019. She also worked at Vaco as a Senior Scrum Master for three months in 2021 and at NCR Corporation as a Technical Scrum Master for five months in 2019.
Education and Expertise
Charlene Freeman studied Business Management at West Georgia College. She possesses expertise in friction-less retail mobile solutions and payment processing industries. Her professional background includes practical hands-on Program Increment experience as part of her SAFe 4.5 certification, which enhances her capabilities in agile project management and team coaching.
Coaching and Leadership Roles
In addition to her role at FLEETCOR, Charlene Freeman served as the Managing Director at Simply Agile Community in 2023. In this position, she contributed to the agile community by promoting best practices and methodologies. Her leadership experience includes coaching multiple teams, demonstrating her commitment to fostering agile principles and practices within organizations.
Long-term Career in Quality Assurance
Charlene Freeman has a long-standing career in quality assurance, having worked as a Senior Quality Assurance Engineer and SAFe Scrum Master at Equifax from 2015 to 2018. She also spent five years as a Senior Quality Assurance Analyst at Xpanxion from 2010 to 2015. Her extensive experience in quality assurance roles has equipped her with the skills necessary to ensure high-quality deliverables in agile environments.