Chelsea Wright
About Chelsea Wright
Chelsea Wright is a Salesforce Product Owner at FLEETCOR, where she has worked since 2021. With a background in customer service and extensive experience in Agile methodologies, she effectively bridges the gap between stakeholders and technical teams.
Work at FLEETCOR
Chelsea Wright has been employed at FLEETCOR as a Salesforce Product Owner (Service Cloud) since 2021. In this role, she acts as a liaison between stakeholders and the technical team, translating business needs into prioritized requirements for the product backlog. Chelsea also serves as a Scrum Master in an Agile environment, facilitating planning and prioritization conversations. Her responsibilities include managing a User Acceptance Testing (UAT) test team and overseeing resource planning for both onshore and offshore testing and development.
Previous Employment Experience
Before joining FLEETCOR, Chelsea worked as a Customer Service Representative from 2014 to 2016 for two years. Following that, she served as a Model Office Executive from 2016 to 2019 for three years. These roles contributed to her extensive experience in customer service and operational management, which she has leveraged in her current position.
Education and Expertise
Chelsea Wright studied at the University of Nottingham, where she earned a Bachelor of Arts (BA) from 2009 to 2012 and a Master of Arts (MA) in Archaeological Research from 2012 to 2014. Her educational background provides a foundation for her analytical skills and project management capabilities. Currently, she is working towards a Salesforce Admin qualification to enhance her knowledge of Salesforce and improve her contributions to user story development.
Agile and Project Management Skills
In her role as a Salesforce Product Owner, Chelsea has developed extensive experience in system and software testing. She supports project management through increment and timebox planning and analysis. Chelsea's proficiency in Agile methodologies enables her to effectively facilitate team discussions and ensure alignment between business objectives and technical execution.