David L Smith
About David L Smith
David L. Smith serves as the Director of Client Relationship Management at FLEETCOR, where he has significantly improved client satisfaction scores and retention rates. With a background in relationship management and project management, he has over a decade of experience in enhancing client interactions and operational efficiency.
Work at FLEETCOR
David L Smith has been serving as the Director of Client Relationship Management at FLEETCOR since 2018. In this role, he has designed a relationship management practice that significantly increased client satisfaction scores by 118% within a span of 24 months. He operates from the Nashville Metropolitan Area and focuses on enhancing client relationships and retention.
Previous Experience at ADP
Before joining FLEETCOR, David L Smith worked at ADP in various roles. He served as a Senior Relationship Manager III from 2015 to 2018, where he managed client relationships. Prior to that, he worked as an HRIS Software Implementation Project Manager for one year and as an Operations Analyst for two years. His tenure at ADP provided him with extensive experience in client management and operational efficiency.
Client Relationship Management Expertise
David L Smith has developed specialized training in relationship management that emphasizes authentic human interactions. This training aims to better understand and meet the needs of high-value clients. His approach has contributed to achieving a year-over-year client retention rate of 94% or greater.
Educational Background
David L Smith studied at Southern New Hampshire University, where he earned a Bachelor of Science in Business Administration and Management. He is currently pursuing further education in Management Information Systems at the same institution, expected to complete in 2024. His academic background supports his professional expertise in client relationship management.
Achievements in Process Improvement
During his career, David L Smith led the development and launch of a cloud-based client portal. This initiative improved process efficiency and sales booking speed by 46%. His focus on technology and client service has been a key aspect of his professional contributions.