Ed Thomas
About Ed Thomas
Ed Thomas serves as the Senior Vice President of Customer Experience at FLEETCOR, where he has worked since 2011. He also advises on customer experience at the University of Richmond and has a background in leadership roles across various industries, including significant experience at The Coca-Cola Company and ADP.
Work at FLEETCOR
Ed Thomas has served as the Senior Vice President of Customer Experience at FLEETCOR since 2011. In this role, he has focused on enhancing customer satisfaction and engagement within the organization. His tenure at FLEETCOR spans over 13 years, during which he has contributed to the company's growth and customer-centric initiatives. The Atlanta Metropolitan Area serves as the base for his work at FLEETCOR.
Current Role at University of Richmond
In addition to his role at FLEETCOR, Ed Thomas has been a Customer Experience Program Advisor at the University of Richmond since 2022. This position allows him to leverage his extensive experience in customer experience to guide the university in enhancing its programs and services.
Professional Background
Ed Thomas has a diverse professional background that includes significant roles at various organizations. He worked as a Senior Business Consultant at The Coca-Cola Company in Zurich, Switzerland, from 1996 to 2000. He also held the position of Director of Continuous Process Improvement at ADP from 2004 to 2009 and served as Director of Shared Services at Lucent Technologies from 2000 to 2004. His experience spans multiple sectors, including technology and consulting.
Education and Expertise
Ed Thomas holds a Bachelor of Science degree in Industrial Engineering from Lehigh University. He furthered his education at the University of Virginia, where he completed a Leadership Development Program. He is certified in Integrated People Management, CX Design Thinking, and Lean Six Sigma. His educational background supports his expertise in customer experience, business transformation, and process improvement.
Achievements in Customer Experience
Throughout his career, Ed Thomas has implemented significant initiatives that have positively impacted organizations. Notably, he designed and implemented a Client Relationship Management system and developed the company website and social media program, which collectively increased revenues by 80%. His focus on recruiting and developing high-performing teams has resulted in high retention rates, showcasing his commitment to fostering talent within organizations.