Fiona Mc Dougall
About Fiona Mc Dougall
Fiona Mc Dougall is a Senior Fuel Card Specialist at FLEETCOR in Melbourne, where she has worked since 2016. She has a background in Professional Communication and Psychology, and is recognized for her collaborative negotiation style and exceptional customer service skills.
Work at FLEETCOR
Fiona Mc Dougall has been employed at FLEETCOR since 2016, serving as a Senior Fuel Card Specialist. In this role, she focuses on providing fuel card solutions and services to clients, contributing to the company's growth in the financial services sector. Her tenure at FLEETCOR has been marked by her ability to drive volume and revenue growth, showcasing her expertise in the industry.
Previous Experience at CallActive
Prior to her current position, Fiona worked at CallActive as a Telephone Account Manager from 2007 to 2015. During her eight years at CallActive, she developed strong account management skills and built lasting relationships with clients. This experience laid the foundation for her successful career in customer service and sales.
Education and Expertise
Fiona Mc Dougall holds a Graduate Diploma in Professional Communication from Curtin University, where she studied from 2013 to 2016. Additionally, she earned a Bachelor of Behavioural Sciences in Psychology from La Trobe University, completing her studies from 1979 to 1981. Her educational background equips her with valuable skills in communication and understanding human behavior, which she applies in her professional roles.
Professional Skills and Approach
Fiona is known for her positive and collaborative approach when negotiating with key stakeholders. She has a proven track record of managing multiple projects in high-pressure environments. Her leadership style emphasizes setting an example and effective communication with colleagues at all levels. Additionally, her customer service skills are recognized for consistently exceeding expectations.