Gerry Poersch
About Gerry Poersch
Gerry Poersch serves as the Travel Support Center Director at FLEETCOR and CLC Lodging in Wichita, Kansas, where he has worked since 2020. He has extensive experience in telecommunications and technical support operations, particularly in Voice over IP (VoIP) and T1 technologies.
Work at FLEETCOR
Gerry Poersch has been serving as the Travel Support Center Director at FLEETCOR since 2020. In this role, he manages operations related to travel support, leveraging his extensive experience in telecommunications and technical support. His tenure at FLEETCOR follows a previous position as Travel Support Center Manager, where he worked from 2017 to 2020. Poersch's responsibilities include overseeing the implementation of Voice over IP (VoIP) and T1 technologies, ensuring efficient communication and support for clients.
Current Role at CLC Lodging
Since 2020, Gerry Poersch has also held the position of Travel Support Center Director at CLC Lodging. His role involves managing travel support operations, similar to his responsibilities at FLEETCOR. Poersch's dual role in both organizations highlights his expertise in the travel support sector and his capability to handle multiple responsibilities effectively.
Education and Expertise
Gerry Poersch studied at Cloud County Community College, where he earned an Associate of Science degree between 1991 and 1993. His educational background complements his professional expertise in managing telecommunications and technical support operations. Poersch possesses a strong understanding of managed services within the call center industry, which has been a significant aspect of his career.
Professional Background
Gerry Poersch has a comprehensive professional background in the telecommunications and service industries. He worked at Birch Communications as the Director of Customer Care from 2002 to 2017, where he gained extensive experience in customer service and billing operations. Prior to that, he served as an Account Manager at Sykes from 1999 to 2002. His career path reflects a consistent focus on management and operational efficiency in various roles.
Achievements in Call Center Management
Throughout his career, Gerry Poersch has demonstrated a strong capability in managing call center operations. His roles at FLEETCOR and CLC Lodging as Travel Support Center Director and Manager involved overseeing significant aspects of customer support and telecommunications. Poersch's long-standing experience in the industry has contributed to his understanding of effective service delivery and operational management.