Jeff Waytowich
About Jeff Waytowich
Jeff Waytowich is a Manager of Cambridge Desktop Support at FLEETCOR, with extensive experience in technology support and management across various industries, including financial services and property management. He holds a diploma in Computer Programming from Sheridan College and has previously worked at Invesco Ltd. and Accenture in various technical and managerial roles.
Current Role at FLEETCOR
Jeff Waytowich serves as the Manager of Cambridge Desktop Support at FLEETCOR since 2021. In this role, he oversees desktop support operations, ensuring that technical issues are resolved efficiently and effectively. His responsibilities include managing support teams and implementing strategies to enhance service delivery. He has been instrumental in leveraging data analytics to improve operational performance and meet service level agreements.
Previous Experience at Invesco Ltd.
Prior to his current position, Jeff Waytowich worked at Invesco Ltd. from 2013 to 2020. He held two roles during his tenure: Manager of Technology Support Services for six years and Principal Business Analyst for one year. In these positions, he focused on enhancing technology support and analyzing business processes to drive improvements in service delivery.
Career Background at Accenture
Jeff Waytowich's career includes significant experience at Accenture, where he worked from 2006 to 2010. He began as an Infrastructure and Desktop Support Technician for 11 months, followed by roles as Team Lead Onsite Infrastructure and Desktop Support and Business Infrastructure Team Lead at Best Buy Eastern Distribution Centre. His time at Accenture provided him with a strong foundation in technical support and team leadership.
Educational Background in Computer Programming
Jeff Waytowich studied Computer Programming at Sheridan College, where he earned a diploma. This educational background equipped him with the technical skills necessary for his roles in desktop support and technology management. His academic training complements his practical experience in the technology sector.
Skills in Data Analytics and Business Intelligence
Jeff Waytowich is skilled in utilizing data modeling and Business Intelligence tools to derive insights that drive measurable improvements. He focuses on identifying inefficiencies and formulating actions to mitigate risks. His ability to blend technical expertise with strong communication skills allows him to effectively address service excellence challenges within organizations.