Kelli Caston
About Kelli Caston
Kelli Caston serves as the Vice President of Customer Experience at FLEETCOR, where she has worked since 2021. She has extensive experience in various operational roles at FLEETCOR and previously held positions at JP Morgan Chase.
Current Role at FLEETCOR
Kelli Caston currently serves as the Vice President of Customer Experience at FLEETCOR, a position she has held since 2021. In this role, she focuses on enhancing customer interactions and improving overall satisfaction. Her leadership is instrumental in shaping the customer experience strategy for the organization. She operates from Atlanta, Georgia, and has been with FLEETCOR for several years, contributing to various departments.
Previous Positions at FLEETCOR
Kelli Caston has held multiple roles at FLEETCOR prior to her current position. She served as Director of Operations in the Center of Excellence from 2019 to 2021. Before that, she worked as Manager of Process and Project Management from 2015 to 2019, and as Team Manager for Client Implementation from 2013 to 2015. Her career at FLEETCOR began with her role as a Customer Account Manager from 2010 to 2011, and she also worked as an Implementation Manager from 2011 to 2013.
Education and Certifications
Kelli Caston earned her Bachelor of Science degree in Organizational Communication from Kennesaw State University, where she studied from 2005 to 2009. Additionally, she pursued a Six Sigma Green Belt Certification in 2016, enhancing her skills in process improvement and operational efficiency. She also attended the Georgia Institute of Technology for further studies.
Experience at JP Morgan Chase
Before her tenure at FLEETCOR, Kelli Caston worked at JP Morgan Chase. She served as a Customer Service Supervisor from 2004 to 2006 and later as a Performance Coach from 2007 to 2009. These roles provided her with foundational experience in customer service and team management, which she has applied throughout her career.