Kevin Harrington
About Kevin Harrington
Kevin Harrington serves as the Head of Customer Success at FLEETCOR, bringing over 15 years of retail management experience. He has held various leadership roles in customer service and account management, and is recognized for his contributions to team development and community engagement.
Current Role at FLEETCOR
Kevin Harrington serves as the Head of Customer Success at FLEETCOR, a position he has held since 2022 in Swindon, England. In this role, he focuses on enhancing customer satisfaction and ensuring that client needs are met effectively. His leadership is pivotal in driving the company's customer engagement strategies.
Previous Experience at FLEETCOR
Prior to his current role, Harrington held multiple positions at FLEETCOR from 2019 to 2022. He worked as an Account Management Team Leader and as an Interim/Acting Team Manager for TFC Customer Service & Account Management. His tenure included a brief period as an Allstar & TFC Account Management Performance Coach in 2020. His experience at FLEETCOR spans various aspects of account management and customer service.
Background in Retail Management
Harrington has over 15 years of experience in retail management. He has held managerial positions at various companies, including Asda, Poundstretcher Ltd., and Iceland Foods. His roles have involved overseeing store operations and managing teams, which have contributed to his extensive knowledge in customer service and team leadership.
Education and Training
Kevin Harrington studied at Hreod Parkway Comprehensive, where he completed his GCSEs and achieved his high school diploma from 1987 to 1992. His educational background has provided a foundation for his career in management and customer service.
Achievements and Recognition
Harrington has been recognized as one of the Top 50 Team Leaders by the South West Contact Centre Forum (SWCCF). He has also been nominated multiple times for the SWCCF Line Manager of the Year award. His contributions to team leadership and customer service have been acknowledged within the industry.