Lele Samasoni
About Lele Samasoni
Lele Samasoni serves as the Customer Experience Team Lead at FLEETCOR, a position she has held since 2018.
Work at FLEETCOR
Lele Samasoni has been employed at FLEETCOR since 2018. In the role of Customer Experience Team Lead, Samasoni oversees initiatives aimed at enhancing customer satisfaction and engagement. This position involves leading a team dedicated to improving the overall customer experience, ensuring that client needs are met effectively and efficiently.
Professional Role and Responsibilities
As Customer Experience Team Lead, Lele Samasoni is responsible for developing strategies that enhance customer interactions. This includes managing team performance, analyzing customer feedback, and implementing improvements based on data-driven insights. The role requires collaboration with various departments to align customer experience initiatives with company goals.
Experience in Customer Experience Management
With six years of experience in customer experience management at FLEETCOR, Lele Samasoni has developed a deep understanding of customer needs and expectations. This experience allows for the implementation of effective solutions that improve service delivery and customer satisfaction.