Len Boyer
About Len Boyer
Len Boyer serves as the Vice President of Global End User Service Desk at FLEETCOR, a position he has held since 2022. He has extensive experience in IT service management, having previously worked in various managerial roles across several organizations, including WellStar Health System and Axiall Corporation.
Work at FLEETCOR
Len Boyer serves as the Vice President of Global End User Service Desk at FLEETCOR, a position he has held since 2022. In this role, he oversees the global service desk operations, ensuring efficient support for end users across the organization. His leadership focuses on enhancing service delivery and customer satisfaction.
Previous Experience in IT Service Management
Before joining FLEETCOR, Len Boyer accumulated extensive experience in IT service management. He worked at WellStar Health System as the Manager of IT Service Desk from 2008 to 2011. He also held managerial positions at Resurgens Orthopaedics and DeKalb Medical Center, where he managed IT service support and client services, respectively. His career includes roles at Axiall Corporation and Peach State Integrated Technologies, where he further developed his expertise in technology support.
Educational Background
Len Boyer has a solid educational foundation in engineering and business. He earned a Bachelor of Science in Computer Engineering from the United States Military Academy at West Point, graduating in 1990. He later pursued a Master of Business Administration from Georgia Tech Scheller College of Business, completing the program in 2018. Additionally, he studied International/Global Studies at Beijing University of Posts and Telecommunications, where he achieved an Executive Certificate in 2018.
Achievements in IT Service Desk Implementation
Throughout his career, Len Boyer has successfully implemented various IT service management solutions. He played a key role in implementing ServiceNow for service desk and end-user computing support, which enhanced asset management programs. He also transitioned a global service desk team from an offshore managed service provider to an in-house business process solution ahead of schedule, improving customer satisfaction and first contact resolution rates.
Specialization in Managed System Solutions
Len Boyer specializes in implementing managed system solutions, including SCCM and LANDesk. His focus is on system optimization, operating system deployment, image creation, package development, and application delivery. He has rebuilt a desk-side technology support center using ITIL processes, consistently exceeding customer expectations in service delivery.