Lisa Rose
About Lisa Rose
Lisa Rose is a Customer Services Manager at FLEETCOR, where she has worked since 2018. She has extensive experience in customer service and management, having held various roles in companies such as TIMG, Gen-i, Schneider Electric, and EBSCO.
Current Role at FLEETCOR
Lisa Rose serves as the Customer Services Manager at FLEETCOR, a position she has held since 2018. In this role, she manages the content in the online knowledge base and acts as the voice of the customer, ensuring that customer feedback is integrated into business strategies. She drives transformational change within the contact center, focusing on enhancing service delivery and operational efficiency.
Previous Experience in Customer Service Management
Prior to her current role, Lisa held various positions that contributed to her expertise in customer service management. She worked at TIMG as the Auckland Branch Manager, overseeing archive security and data security for one year. Additionally, she served as Help Desk Manager and Engineering Coordinator at Gen-i for three years, and as Sales Operations and Support Manager at Schneider Electric IT Business for eight years.
Education and Qualifications
Lisa Rose studied at Auckland University of Technology, where she achieved a Certificate in Supervisory Management from 1992 to 1993. She also attended Unitec New Zealand, focusing on the Maori Language and achieving Te Reo from 2002 to 2003. Her educational background supports her management capabilities and her commitment to effective communication.
Skills and Competencies
Lisa possesses hands-on network experience and is proficient in various business software suites, including Salesforce CRM. She has led a Salesforce design and implementation project team at FLEETCOR. Her coaching and mentoring skills are evident through her experience in rolling out technical and sales training both internally and externally.
Achievements in Customer Service
Throughout her career, Lisa has demonstrated a proven record of delivering service excellence through a clear customer focus. She utilizes an open and honest communication style to enhance business momentum and resilience, contributing to the overall success of the organizations she has been part of.