Mark Blackshear
About Mark Blackshear
Mark Blackshear serves as the Manager of Sales Speech Analytics & Compliance at FLEETCOR, where he has worked since 2021. He holds a Bachelor's degree in Technical Management and a Graduate degree in Computer and Information Systems Security, and has extensive experience in quality analysis and speech analytics.
Work at FLEETCOR
Mark Blackshear serves as the Manager of Sales Speech Analytics & Compliance at FLEETCOR, a position he has held since 2021. In this role, he has been instrumental in launching a new speech analytics tool, NICE CXone. His responsibilities include developing and executing cross-functional speech analytics projects utilizing Salesforce and NICE CXone. Additionally, he has initiated a Quality Assurance program tailored for the North America Fuels division. He collaborates with legal teams to ensure compliance and implement risk prevention measures.
Education and Expertise
Mark Blackshear studied at the Keller Graduate School of Management of DeVry University, where he earned a Graduate degree in Computer and Information Systems Security/Information Assurance from 2014 to 2015. He also holds a Bachelor's degree in Technical Management from DeVry University, which he completed from 2003 to 2006. His educational background supports his expertise in analytics and compliance within sales environments.
Background
Before joining FLEETCOR, Mark Blackshear accumulated extensive experience in quality analysis and management. He worked at Cbeyond as a Quality Analyst for six years, from 2008 to 2014. He also held the position of Global Call Center Manager at MaxTouch Services for two years, from 2019 to 2021. His earlier career includes a nine-year tenure as a Quality Analyst at Sprint and a role as Quality Coordinator at CAN Capital from 2014 to 2017.
Achievements
Throughout his career, Mark Blackshear has created metrics to score conversations against sales training, talk tracks, and product claims. He has successfully launched a new speech analytics tool at FLEETCOR and developed a Quality Assurance program for the North America Fuels division. His work has involved cross-functional projects that enhance compliance and analytics capabilities within organizations.