Megan Smith
About Megan Smith
Megan Smith serves as the Director of Content, Learning & Development at FLEETCOR, where she has worked since 2019. She has extensive experience in instructional design and training facilitation, particularly in the healthcare and customer service sectors.
Current Role at FLEETCOR
Megan Smith serves as the Director of Content, Learning & Development at FLEETCOR. She has held this position since 2019, contributing to the company's remote learning initiatives for five years. In her role, she focuses on developing and implementing training programs that enhance employee skills and knowledge, particularly in the customer service sector.
Previous Experience in Learning and Development
Prior to her current role, Megan Smith worked at Springstone, Inc. as a Learning Specialist for six months in 2019. She also served as an Instructional Designer at BrightSpring Health Services from 2017 to 2019, where she spent two years creating educational materials. Additionally, she worked at Comdata as an Instructional Designer for one year from 2015 to 2016.
Expertise in Training and Development
Megan Smith possesses expertise in creating training programs tailored for the healthcare and customer service industries. She has a strong background in facilitating training sessions and team-building activities. Her experience includes developing eLearning content specifically for the Customer Service department, utilizing Lessonly as the learning management system.
Educational Background
Megan Smith studied at Western Kentucky University, where she earned a Bachelor of Education (BEd) degree in Elementary Education and Teaching from 2007 to 2011. This educational foundation supports her work in training and development, particularly in creating effective learning experiences.
Early Career Experience
Megan Smith began her career as a Teller at Fifth Third Bank, where she worked for one year from 2012 to 2013 in the Louisville, Kentucky area. This early experience in customer service laid the groundwork for her later roles in instructional design and training.