Michael Flewellen
About Michael Flewellen
Michael Flewellen serves as the Customer Services Director at FLEETCOR, a position he has held since 2022. He has extensive experience in customer service and operations, having previously held various roles at FLEETCOR and other financial institutions in New Zealand.
Current Role as Customer Services Director
Michael Flewellen serves as the Customer Services Director at FLEETCOR, a position he has held since 2022. He is based in Auckland, New Zealand. In this role, he is responsible for overseeing customer service operations and ensuring high levels of customer satisfaction. His extensive experience in customer service management contributes to the effectiveness of the team and the overall service delivery.
Previous Experience at FLEETCOR
Prior to his current role, Michael Flewellen held several positions at FLEETCOR. He was the Head of Operations from 2021 to 2022, where he managed operational processes in Auckland, New Zealand. Before that, he served as the Head of Customer Services - Australasia from 2018 to 2021 for three years, focusing on enhancing customer service strategies across the region. His earlier role was as Operational Services Manager - Australasia from 2014 to 2017, where he developed operational efficiencies.
Career Background in Banking and Finance
Michael Flewellen has a diverse background in banking and finance. He worked at ANZ as a Sales & Service Manager in Direct Business Banking from 2010 to 2011. He also served as a Sales Manager at Westpac New Zealand Limited from 2011 to 2014. His experience includes managing sales teams and improving customer engagement in financial services.
Educational Qualifications
Michael Flewellen studied at Auckland University of Technology, where he achieved qualifications in Marketing Communications and Advertising from 2007 to 2009. This educational background has equipped him with skills relevant to marketing and customer service management, contributing to his professional roles in various organizations.
Experience in Operational Management
In addition to his roles at FLEETCOR, Michael Flewellen worked at GE Capital as a Direct Channel Team Manager from 2003 to 2009. His responsibilities included managing direct sales channels and optimizing operational performance. He also worked as a Financial Advisor at AMP in 2001 to 2002, gaining insights into financial services and client management.