Michaela Fučíková
About Michaela Fučíková
Michaela Fučíková is a Service Transformation Manager at FLEETCOR in Prague, Czech Republic, where she has worked since 2018. She holds a Bachelor's degree in Management of Tourism and a Master's degree in International Relations - Tourism, and has extensive experience in quality assurance and corporate training.
Work at FLEETCOR
Michaela Fučíková has been employed at FLEETCOR since 2015, holding various positions. She currently serves as the Service Transformation Manager, a role she has occupied since 2018 in Prague, Czech Republic. In this capacity, she focuses on defining service transformation strategies and implementing robotic process automation (RPA) projects to enhance operational efficiency. Prior to her current role, she worked as a Quality Assurance Manager from 2016 to 2018 and as a Corporate Trainer from 2015 to 2016. Additionally, she contributed to CCS, a division of FLEETCOR, as an Office Coordinator & HR Project Assistant and as a Team Assistant.
Education and Expertise
Michaela Fučíková holds a Bachelor's degree in Management of Tourism from the University of Hradec Králové, which she completed from 2008 to 2012. She furthered her education with a Master's degree in International Relations - Tourism from the University of Economics, Prague, from 2012 to 2014. Michaela also studied Modern Languages at Norwich University in 2010 and Business Administration at Stenden Hogeschool Leeuwarden in the same year. Her educational background supports her expertise in service transformation and operational management.
Background
Michaela Fučíková has a diverse professional background, primarily within FLEETCOR and its division CCS. She began her career in 2013 as a Team Assistant at CCS and progressed to an Office Coordinator & HR Project Assistant role in 2014. Her experience at FLEETCOR includes significant roles that have contributed to her current position, allowing her to develop a strong foundation in quality assurance, training, and service management.
Achievements
In her role at FLEETCOR, Michaela Fučíková has successfully implemented robotic process automation (RPA) projects, enhancing operational processes. She is responsible for gathering requirements for the implementation of a new CRM tool and identifies opportunities for process improvements that benefit both customers and staff. Her contributions as a subject matter expert in service transformation strategies have been integral to the company's operational advancements.