Michelle Carmical Cravens
About Michelle Carmical Cravens
Michelle Carmical Cravens serves as the Director of Global Contact Center Technologies at FLEETCOR, where she has worked for over 23 years. She specializes in building and revamping telephony environments, particularly in the financial services sector.
Work at FLEETCOR
Michelle Carmical Cravens has served as the Director of Global Contact Center Technologies at FLEETCOR since 2001. In this role, she has been responsible for overseeing the development and management of contact center technologies. Her tenure at FLEETCOR spans over 23 years, during which she has contributed significantly to the company's telecommunications strategies and implementations. Based in Brentwood, Tennessee, she has played a key role in enhancing the efficiency and effectiveness of the company's global contact center operations.
Education and Expertise
Michelle studied at Trevecca Nazarene University from 1999 to 2001, where she gained foundational knowledge that supports her career in telecommunications. Her expertise includes extensive experience in building and revamping telephony environments, particularly in Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). This educational background, combined with her practical experience, equips her with the skills necessary to manage complex global contact center technologies.
Background
Michelle Carmical Cravens has a robust background in the financial services industry, with a specific focus on telecommunications engineering. Her career has been dedicated to improving contact center technologies, which has positioned her as a knowledgeable leader in her field. Her experience encompasses a variety of roles that have contributed to her understanding of the intricacies involved in managing global contact center environments.
Achievements
Throughout her career, Michelle has demonstrated a strong capability in managing complex global environments related to contact center technologies. Her work in building and revamping telephony environments has led to advancements in operational efficiency within her organization. Her contributions have been vital to the ongoing development of FLEETCOR's telecommunications strategies, particularly in the areas of UCaaS and CCaaS.