Michelle Parker
About Michelle Parker
Michelle Parker is an IT Ops Batch and FTP Specialist at FLEETCOR in Nashville, Tennessee, with a strong background in customer service and problem-solving. She has over a decade of experience in various technical and educational roles, including positions at the University of Illinois and Apple.
Work at FLEETCOR
Michelle Parker has been employed at FLEETCOR since 2020, serving as an IT Ops Batch and FTP Specialist. In this role, she is responsible for managing batch processes and file transfer protocols, contributing to the efficiency of IT operations. Her tenure at FLEETCOR spans four years, during which she has focused on continuous improvement initiatives aimed at enhancing productivity.
Education and Expertise
Michelle Parker holds a Master of Library & Information Science (MLIS) from the University of Illinois at Urbana-Champaign, where she studied from 2014 to 2016. She also earned a Bachelor of Arts (B.A.) in History and Communication and Media Studies from the University of Washington, completing her studies from 2011 to 2014. Additionally, she possesses an Associate of Applied Science in Software Development and Design, along with an Associate of Science (AS) in Computer Software and Media Applications from Bates Technical College.
Background
Michelle Parker has a diverse professional background that includes various roles in educational and technical support environments. Before joining FLEETCOR, she worked at the University of Illinois at Urbana-Champaign as a Graduate Assistant/Teaching Assistant in the Office of Instructional Technology and Design. She has also held positions at Apple as a Technical Support Agent and at the University of Tennessee, Knoxville as a Graduate Teaching Assistant.
Previous Work Experience
Prior to her current role, Michelle Parker accumulated extensive experience in customer service and technical support. She worked at Comcast as a Billing Customer Account Executive and at Kmart Corporation as an Overnight Stock Associate and Front End Supervisor. Her early career included positions as a Library Student Assistant at the University of Washington and as a Student Office Assistant, showcasing her commitment to supporting educational institutions.
Skills and Contributions
Michelle Parker possesses a unique combination of problem-solving, communication, and customer service skills. She has served as the first point of contact for a diverse range of stakeholders, including customers, students, staff, faculty, and third parties. Her focus on analyzing existing processes has led to enhancements in productivity and efficiency within her roles.