Moath Dlaimi
About Moath Dlaimi
Moath Dlaimi is a Solutions Engineer with a background in software engineering and technical support. He has worked for various companies, including FLEETCOR and Comdata, where he implemented strategies that improved customer support and increased revenue.
Work at FLEETCOR
Moath Dlaimi has been employed at FLEETCOR as a Solutions Engineer since 2022. In this role, he collaborates with cross-functional teams to enhance customer engagement and innovation. His responsibilities include assisting in the development and launch of new products, such as Outdoor Payment Terminals, which contributed to a 15% increase in monthly recurring revenue for the last two quarters of 2023. Dlaimi's work involves maintaining product roadmaps and conducting market research to support strategic initiatives.
Education and Expertise
Moath Dlaimi earned a Bachelor of Applied Science in Computer Software Engineering from the University of Petra from 2010 to 2015. He furthered his education at General Assembly, where he completed a Software Engineer immersive program in 2020. His educational background provides a solid foundation for his technical skills and expertise in software engineering and solutions development.
Professional Background
Dlaimi has a diverse professional background in technical support and engineering roles. He worked at Comdata as an Application Engineer from 2020 to 2022, where he developed a deployment and onboarding strategy that reduced the support team's workload. Prior to that, he held technical support positions at Climbat Amman and Feesheh.com, where he implemented strategies to improve customer service efficiency. Additionally, he worked as a freelance Web Developer from 2017 to 2020.
Achievements in Technical Support
During his tenure at Climbat Amman and Feesheh.com, Moath Dlaimi made significant contributions to customer support operations. He implemented a new CRM and customer support strategy that notably decreased customer wait times and reduced the workload for support teams. His ability to provide statistical reports and documentation helped inform upper management and the sales team, enhancing overall operational efficiency.
Collaboration and Project Management
Moath Dlaimi has demonstrated strong collaboration skills throughout his career. He worked closely with product owners and pre-sale engineers during discovery phases, maintaining a complete backlog and user stories for product teams. His involvement in planning and executing product shipping and setup for events, such as trade shows, showcases his project management capabilities and his ability to work effectively within cross-functional teams.