Netcha Rodriguez
About Netcha Rodriguez
Netcha Rodriguez serves as the Senior Vice President of Customer Experience at FLEETCOR, where she has worked since 2022. With over two decades of experience in customer relationship management, she has held various leadership roles in the field since 2009.
Current Role at FLEETCOR
Netcha Rodriguez serves as the Senior Vice President of Customer Experience at FLEETCOR, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and engagement across the organization. Her work arrangement is hybrid, allowing her to operate from various locations within the United States. This position follows her previous tenure at FLEETCOR, where she held multiple leadership roles, contributing to her extensive experience in customer service operations.
Previous Experience at FLEETCOR
Prior to her current role, Netcha Rodriguez worked at FLEETCOR in several capacities. She was the Vice President of Customer Service Operations from 2019 to 2022, and before that, she served as the Senior Director of Operations from 2017 to 2019. During her time in these roles, she focused on improving operational efficiency and customer service delivery within the Nashville Metropolitan Area.
Education and Expertise
Netcha Rodriguez holds a Bachelor of Science in Criminal Justice Administration from the University of Phoenix. Additionally, she studied Business/Corporate Communications at the Universidad de Puerto Rico, where she earned an Associate of Arts degree. Her educational background supports her extensive career in customer experience and operations management.
Background in Customer Experience
Netcha Rodriguez has over two decades of experience in customer relationship management, encompassing both B2B and B2C sectors. She has held progressive leadership roles since at least 2009, demonstrating her commitment to enhancing customer experiences. Before joining FLEETCOR, she worked as the Director of Operations at Legal Intake Professionals from 2009 to 2013, where she further developed her expertise in customer service.