Rafael Montesinos Maclean
About Rafael Montesinos Maclean
Rafael Montesinos Maclean serves as the Marketing, CVM & Digital Products Director for Europe at FLEETCOR, a position he has held since 2020 in Prague, Czech Republic. He has extensive experience in marketing and customer value management, having previously worked with companies such as Vodafone, du, and L'Oreal.
Work at FLEETCOR
Rafael Montesinos Maclean has been serving as the Marketing, CVM & Digital Products Director for Europe at FLEETCOR since 2020. His role is based in Prague, Czech Republic. Prior to this position, he worked as the Digital Transformation Director at FLEETCOR from 2018 to 2020. In his current role, he leads initiatives aimed at enhancing customer value management and digital product offerings across the European market.
Education and Expertise
Rafael studied at ESADE Business School, where he earned a Bachelor's degree in Business Administration and an MBA from 1996 to 2002. He also completed his secondary education at Lycee Francais, achieving a Science Baccalaureate with a focus on Mathematics from 1984 to 1996. His expertise includes experience-led growth strategies, Salesforce, Agile transformation, and customer journey mapping.
Background
Rafael has a diverse professional background, having worked in various roles across multiple industries. He held positions at Vodafone, Danone, and OSN, where he gained extensive experience in marketing and customer value management. His career spans several countries, including the Czech Republic, UAE, and France, allowing him to develop a broad understanding of different markets.
Achievements
Rafael led a pan-European digital transformation program focused on B2B customer service, which enhanced service delivery and customer experience across 12 countries. He has a strong focus on creating and launching customer-centric programs that positively impact customer satisfaction and financial performance. His entrepreneurial activities have also contributed to his professional growth, emphasizing sustainable business models.
Professional Interests
Rafael is passionate about golf, food, and fitness, considering these activities essential to his personal life. He values the opportunity to meet, coach, and learn from talented colleagues and leaders across various sectors in Europe and the MENA region, which reflects his commitment to continuous professional development.