Rebecca Miller
About Rebecca Miller
Rebecca Miller serves as the Director of Operations at FLEETCOR in Nashville, Tennessee, a position she has held since 2016. She has a robust background in operations management, having previously worked in various roles including Associate Director of Operations at RYLA Inc. and Workforce Manager at Comdata.
Current Role at FLEETCOR
Rebecca Miller serves as the Director of Operations at FLEETCOR, a position she has held since 2016. Based in Nashville, Tennessee, she oversees various operational functions within the organization. Her role involves managing contact center operations, focusing on workforce management, quality assurance, customer service, and training. Miller's leadership is instrumental in driving operational efficiency and effectiveness within the company.
Previous Experience at RYLA Inc.
Prior to her current position, Rebecca Miller worked at RYLA Inc. as the Associate Director of Operations from 2008 to 2010. In this role, she contributed to operational strategies and initiatives, enhancing the company's operational framework. Her experience at RYLA Inc. laid the groundwork for her future roles in operations management.
Work History at Comdata
Rebecca Miller was employed at Comdata as a Workforce Manager from 2015 to 2016. During her nine-month tenure, she managed workforce operations, focusing on optimizing staffing and improving service delivery. This role further developed her expertise in operational management within a contact center environment.
Education and Qualifications
Rebecca Miller earned her Bachelor of Science degree from Arkansas State University, where she studied Radiology and Business from 2000 to 2005. Her educational background provides her with a solid foundation in both technical and operational aspects, which she applies in her professional roles.
Background in Operations Management
Rebecca Miller has a strong background in managing operations in demographically challenging environments. She has extensive experience in contact center operations, including workforce management, quality assurance, customer service, and training. Her leadership skills are recognized for reducing attrition and managing profit and loss statements effectively.