Rory Bertram
About Rory Bertram
Rory Bertram is the Director and Digital Customer Experience Product Manager at FLEETCOR, where he focuses on enhancing digital payment solutions. He has a background in product management and application development, with prior experience at Delta Air Lines.
Current Role at FLEETCOR
Rory Bertram serves as the Director, Digital CX Product Manager at FLEETCOR, a position he has held since 2021. In this role, he focuses on enhancing the digital customer experience through innovative product management strategies. Bertram leads initiatives to improve digital payment solutions, ensuring that customer needs are met effectively. One of his key projects includes transitioning legacy fuel payments customers to Corpay One, which integrates fuel charges with other bill payments.
Previous Experience at Delta Air Lines
Prior to joining FLEETCOR, Rory Bertram worked at Delta Air Lines for six years in various roles. He began as a Ramp Operator from 2010 to 2015, where he gained foundational experience in operations. He then transitioned to the role of Application Developer from 2015 to 2019, followed by a position as Product Manager from 2019 to 2021. During his tenure, he contributed to product development and management, focusing on enhancing operational efficiency and customer satisfaction.
Educational Background
Rory Bertram earned a Bachelor's Degree in Computer Information Systems from Georgia State University, completing his studies from 2010 to 2014. His education provided him with a solid foundation in technology and information systems, which he has applied throughout his career in product management and digital solutions.
Co-Op Experience at Institute of Nuclear Power Operations
Before his roles at Delta Air Lines, Rory Bertram worked as a Co-Op/Technical Support Analyst at the Institute of Nuclear Power Operations from 2014 to 2015. This position allowed him to gain practical experience in technical support and analysis, further enhancing his skills in problem-solving and customer service.
Expertise in Digital Customer Experience
Rory Bertram possesses expertise in managing digital payment solutions and enhancing customer experience through innovative product management. His work at FLEETCOR has been instrumental in developing and implementing digital customer experience strategies, focusing on improving user engagement and satisfaction.