Ross Williams
About Ross Williams
Ross Williams serves as the Vice President of Customer Experience Operations at FLEETCOR, a position he has held since 2022 in Nashville, Tennessee. With extensive experience in customer care and operations management, he has previously worked in various leadership roles across multiple companies, including Artech L.L.C., Conduent, and Xerox.
Work at FLEETCOR
Ross Williams has served as Vice President of Customer Experience Operations at FLEETCOR since 2022. In this role, he focuses on enhancing customer interactions and operational efficiency within the organization. His leadership is instrumental in driving customer satisfaction initiatives and improving service delivery in Nashville, Tennessee.
Previous Experience
Prior to joining FLEETCOR, Ross Williams held several leadership positions. He worked at Artech L.L.C. as Sr. Director of Work Place Services from 2019 to 2022. He also served as VP of International Operations at Conduent from 2015 to 2018. His career includes roles at Frontier Communications, Volt, Xerox, Coforge, and Ritter Communications, where he gained extensive experience in customer care and operational management.
Education and Expertise
Ross Williams studied Leadership at Arizona State University and Business at the University of Phoenix. He also holds a Bachelor of Arts degree from the University of Central Arkansas. His educational background supports his extensive experience in customer experience operations and management.
Achievements
Ross Williams has a track record of significant achievements in his career. At Xerox, he led a successful turnaround at a network site, increasing revenue from $450,000 to $2.5 million within a year. He implemented a customer survey program at Ritter Communications focused on Net Promoter Score (NPS) to enhance customer experience. Additionally, he played a key role in the conversion to Salesforce at Ritter Communications, facilitating rapid revenue growth.
Leadership and Management Skills
Ross Williams has demonstrated strong leadership and management skills throughout his career. He successfully led a team of 2,200 individuals and managed an $80 million budget. His strategic planning capabilities are evident in his development of an alternative third-party channel for Frontier Communications, achieving 150% of the planned market share growth in the first year.