Scott Mc Fall
About Scott Mc Fall
Scott McFall serves as the Director of Customer Experience Performance at FLEETCOR, a position he has held since 2022. He has a diverse background in process improvement and customer service, with previous roles at Newell Brands, GEICO, and Altisource.
Work at FLEETCOR
Scott Mc Fall has held multiple positions at FLEETCOR, a global leader in payment solutions. He currently serves as the Director of Customer Experience Performance, a role he has occupied since 2022. Prior to this position, he worked as a Continuous Improvement Manager in Sales Operations from 2020 to 2021, and as a Process Improvement Manager from 2017 to 2020. His experience at FLEETCOR spans various aspects of customer experience and operational efficiency.
Previous Experience in Process Management
Before joining FLEETCOR, Scott Mc Fall worked at Newell Brands as a Manager of Process Enablement and Internal Controls from 2021 to 2022. He also held the position of Project Manager at Altisource from 2015 to 2017. His roles have consistently focused on process improvement and operational management, contributing to enhanced efficiency in the organizations he has worked for.
Educational Background
Scott Mc Fall earned a Bachelor of Science in Finance from the University of Arizona, where he studied from 2008 to 2012. He later pursued a Master of Business Administration at the Georgia Institute of Technology - Scheller College of Business, completing his degree from 2017 to 2019. His educational background provides a strong foundation in finance and business management.
Career Development at GEICO
Scott Mc Fall began his career at GEICO, where he worked in various roles, including Claims Customer Service Representative Supervisor from 2014 to 2015 and as part of the Management Development Program in Claims from 2012 to 2014. His experience at GEICO contributed to his skills in customer service and management.