Sherry Mitchell
About Sherry Mitchell
Sherry Mitchell is a Web Support Help Desk professional at FLEETCOR, where she has worked since 2017. She has a background in customer service and quality control, with previous roles at various companies including T-Mobile and HCA Physician Services Group.
Current Role at FLEETCOR
Sherry Mitchell currently holds the position of Web Support Help Desk at FLEETCOR. She has been in this role since 2017, contributing for a total of seven years. In her capacity, she provides troubleshooting steps and navigation assistance for both the company website and mobile applications. Additionally, she handles website security verification callbacks for customers who have been locked out of their accounts.
Previous Experience at FLEETCOR
Prior to her current role, Sherry Mitchell worked at FLEETCOR as a Customer Service Representative for three months in 2016. During this time, she engaged with customers to address their inquiries and support their needs, gaining valuable experience in customer service.
Educational Background
Sherry Mitchell studied at the National College of Business and Technology in Nashville from 2003 to 2005, where she completed a two-year program in Medical Billing and Coding. She achieved a certificate in this field, equipping her with essential skills for her career.
Work History in Customer Service
Sherry Mitchell has extensive experience in customer service roles. She worked at T-Mobile as a Customer Care Representative from 2005 to 2007 and later at Kelly Services as a Customer Service Representative from 2015 to 2016. Additionally, she held a position at Alliance HR Services as a Quality Control Inspector from 2015 to 2016 and at Wood Personnel Services in a similar role from 2014 to 2015.
Experience in Charge Entry
In the early stages of her career, Sherry Mitchell worked as a Charge Entry Specialist at HCA Physician Services Group from 2004 to 2005. This role involved processing charge entries, contributing to her understanding of the healthcare billing process.