Stephen Thompson
About Stephen Thompson
Stephen Thompson is a seasoned IT operations professional currently serving as the Manager of Critical Incident Management at FLEETCOR. With over 30 years of experience in IT service delivery and process improvement, he has held senior roles at Carter's | OshKosh B'gosh and McKesson, specializing in IT service applications and customer onboarding.
Work at FLEETCOR
Stephen Thompson has been employed at FLEETCOR as the Manager of Critical Incident Management since 2018. In this role, he oversees critical incidents and ensures effective resolution processes are in place. His responsibilities include managing incident response strategies and coordinating with various teams to minimize service disruptions. Thompson's position at FLEETCOR is based in Norcross, Georgia, where he has contributed to the company's operational efficiency for six years.
Current Role at Carter's | OshKosh B'gosh
Since 2013, Stephen Thompson has served as the Senior Manager of IT Operations and Service Delivery at Carter's | OshKosh B'gosh in Atlanta, Georgia. In this capacity, he specializes in onboarding customers into a global standard for IT service applications and processes. His focus areas include Incident, Change, and Problem Management, where he leverages his extensive experience to enhance service delivery and operational effectiveness.
Previous Experience at McKesson
Before joining Carter's | OshKosh B'gosh, Stephen Thompson worked at McKesson as a Process Engineer from 2005 to 2013. During his eight years at McKesson, he was involved in process improvement initiatives and contributed to the development of operational efficiencies within the organization. His role in Alpharetta, Georgia, allowed him to build a strong foundation in IT service management.
Background in Electronic Data Systems
Stephen Thompson's career includes a significant tenure at Electronic Data Systems, where he worked as an Account Manager from 1984 to 1997. Over the course of 13 years, he held positions in Norcross, Georgia, Saint Charles, Missouri, and Troy, Michigan. His experience in account management helped him develop strong customer relationship skills and a deep understanding of IT service management.
Education and Expertise
Stephen Thompson holds expertise in ITIL V3 Foundation, BMC Remedy IT Service Management, and Cherwell Service Management. His educational background and certifications support his specialization in onboarding customers and managing IT service processes. He also possesses strong skills in presentation, communication, and vendor relationship management, which are essential for his roles in IT operations.