Taysha Adams Maed, Itil
About Taysha Adams Maed, Itil
Taysha Adams Maed is a Technical Services Manager with extensive experience in IT Service Management and desktop support. She has held various roles in organizations such as Apollo Group, Asurion, and Fleetcor, and holds a Master's degree from the University of Phoenix and a Bachelor's degree from Arizona State University.
Current Role at FLEETCOR
Taysha Adams Maed serves as the Technical Services Manager at FLEETCOR, a position she has held since 2019. In this role, she is responsible for overseeing technical services, ensuring efficient operations, and managing technical support teams. Her expertise in IT Service Management (ITSM) and desktop support contributes to the effectiveness of the services provided. Taysha's focus on quality assurance and compliance enhances customer service operations within the organization.
Previous Experience in IT and Business Analysis
Taysha has a diverse background in IT and business analysis. She worked at Apollo Group as a Senior IT Business Analyst II from 2010 to 2013, where she contributed to various IT projects. Prior to this, she served as an IT Manager at Apollo Group from 2008 to 2010. Her experience also includes a role as a Training and Development Specialist at Asurion from 2013 to 2015 and as a Technical Support Supervisor at Ingram Content Group from 2015 to 2016.
Educational Background
Taysha Adams Maed holds a Master's degree from the University of Phoenix, where she developed advanced knowledge in her field. She also earned a Bachelor of Arts degree from Arizona State University, completing her undergraduate studies from 2003 to 2010. Her educational background supports her extensive experience in IT service management and project management methodologies.
Expertise in Project Management Methodologies
Taysha possesses skills in both AGILE and Waterfall project management methodologies. This expertise enables her to manage projects effectively, adapting to different project requirements and team dynamics. Additionally, she has a strong foundation in Lean Six Sigma methodologies, which she utilizes for process improvement and quality assurance in her roles.
Experience in Call Center Training and Compliance
Taysha specializes in call center training and call auditing, focusing on ensuring compliance and quality in customer service operations. Her experience in this area allows her to develop training programs that enhance the skills of call center staff, contributing to improved customer interactions and service delivery.