Abby Shafner
About Abby Shafner
Abby Shafner is the Client Engagement Manager at Flexport, with a background in logistics, sales, and operations management.
Title: Client Engagement Manager
Abby Shafner holds the position of Client Engagement Manager at Flexport. She leverages her extensive experience in customer service, product management, sales, and strategy to excel in this role. Abby collaborates closely with cross-functional teams, partners, and clients to understand their needs and challenges, providing tailored solutions using Flexport's advanced technology.
Company: Flexport
Abby Shafner currently works at Flexport, a company dedicated to making global trade easy and accessible for everyone. Since joining Flexport after its acquisition of Shopify Logistics in June 2023, she has been instrumental in ensuring exceptional client engagement, fostering long-term relationships, and contributing to a diverse and inclusive company culture.
Past Positions: Shopify and Deliverr Inc.
Before joining Flexport, Abby Shafner worked at Shopify as Logistics Success Manager for 8 months from 2022 to 2023. Prior to Shopify, she was involved with Deliverr Inc. where she held roles as Sales Onboard Support: SMB for 9 months in 2022, and Merchant Activations Support from 2021 to 2022 for a year. These positions allowed her to develop a strong foundation in logistics and customer support.
Early Career and Other Experience
Abby Shafner's career includes diverse roles ranging from Operations Manager at RIORDAN BROTHERS INTEGRATION, INC. where she worked for 5 years, to Inventory Manager; International Partner Operations at Again Faster Equipment from 2013 to 2015. She also has experience as Sales Operations Coordinator at Samsung NeuroLogica and in supervisory roles at Macy's. Her academic background includes a BBA in Operations Management from University of Massachusetts Amherst, completed from 2004 to 2008.
Education and Certifications
Abby Shafner attended the University of Massachusetts Amherst, where she earned a BBA in Operations Management from 2004 to 2008. She also holds multiple certifications in product management, sales, and strategy, underscoring her commitment to continuous learning and professional development.