Abigale Wilson
About Abigale Wilson
Abigale Wilson is an IT Support Engineer at Flexport in New York, specializing in managing SaaS applications and providing advanced support.
Current Title and Role at Flexport
Abigale Wilson currently serves as an IT Support Engineer at Flexport in New York, New York, United States. In this role, she manages and deploys a variety of SaaS applications, including Google GSuite, Okta SSO, Slack, Periscope, Bluejeans, Zoom, Service Now Helpdesk, Atlassian Jira/Confluence, JumpCloud, Jamf, Workspace One, RingCentral Admin, LastPass Enterprise, and 1Password Enterprise. She is responsible for onboarding new hires and converting contractor employees to full-time employees while also supporting endpoint security systems such as 2FA, firewall, patching, and antivirus.
Previous Experience at Flexport
Before her current role, Abigale Wilson worked as an IT Support Technician at Flexport in New York for three years, from 2019 to 2022. During her tenure, she led successful Global Office Expansion projects in New York, providing both in-person and remote support to executive staff and senior leadership. She also served as an escalation point for Tier 1 associates, delivering advanced support and solutions.
Experience at State University of New York College at Buffalo
Abigale Wilson's earlier professional experience includes two roles at the State University of New York College at Buffalo. She served as a Senior IT Assistant from 2017 to 2019, and prior to that, she was an IT Student Assistant from 2016 to 2017. During her time there, she gained valuable experience that laid the foundation for her IT career. Her responsibilities included maintaining and managing hardware inventory and asset life cycle processes.
Education in Computer and Information Systems
Abigale Wilson earned a Bachelor of Science in Computer and Information Systems from the State University of New York College at Buffalo. She studied from 2015 to 2019, a period during which she acquired the technical knowledge and skills that have contributed to her successful career in IT support.