Alice G.
About Alice G.
Alice G. is a Global Customs Analyst at Flexport in Atlanta, Georgia, with a background in customer service and technical support, and holds degrees in Business Administration and International Business.
Current Position at Flexport
Alice G. currently holds the position of Global Customs Analyst at Flexport, based in Atlanta, Georgia. Since joining the company in April 2022, Alice has been actively involved in handling global customs regulations and compliance, ensuring that international shipments are processed efficiently and in accordance with legal requirements. Her role involves meticulous attention to detail and a thorough understanding of global trade laws.
Previous Experience at Dentsply Sirona
Before joining Flexport, Alice G. worked at Dentsply Sirona in two key roles. From 2020 to 2021, she served as a Wellspect Customer Care Specialist in Braselton, Georgia, where she was responsible for customer support and care. She was then promoted to Senior Wellspect Customer Care Specialist, a role she held from 2021 to 2022. In this position, she managed more complex customer inquiries and provided advanced support services.
Role at Apple as Technical Support Advisor
Alice G. has extensive experience in customer support, having worked as a Technical Support Advisor for Apple from 2016 to 2019. In this fully remote role, she provided technical assistance to customers, troubleshooting various Apple products and services. Her ability to deliver effective remote support highlights her proficiency in technical issues and customer service satisfaction.
Educational Background in Business
Alice G. has a solid educational foundation in business. She earned her Bachelor's degree in International Business and Management from the University of Georgia - Terry College of Business, completing her studies in 2019. Prior to this, she obtained an Associate's degree in Business Administration and Management, General from Georgia State University Perimeter College, where she studied from 2012 to 2015. Alice's academic credentials have equipped her with the skills and knowledge necessary for her roles in customer service and global customs analysis.
Customer Service Experience
Alice G. has a robust background in customer service that complements her current role. Her experience includes working as a Customer Service Representative at Uline for 6 months from 2019 to 2020. This position involved managing customer inquiries and providing support for various products. Her tenure at Uline further solidified her customer service skills, enabling her to transition effectively through subsequent roles and responsibilities.