Daquanna Ross, Pmp
About Daquanna Ross, Pmp
Daquanna Ross is a Client Solutions Manager at Flexport in the Atlanta Metropolitan Area, with a background in procurement, global operations, and financial services consulting.
Title
Daquanna Ross currently serves as a Client Solutions Manager at Flexport, located in the Atlanta Metropolitan Area. She brings a wealth of experience and expertise, particularly in managing client relationships and optimizing solutions for business success.
Company
Flexport is where Daquanna Ross utilizes her skills as a Client Solutions Manager. She contributes to the company by defining and implementing customer success strategies, significantly achieving a high Net Promoter Score (NPS) for client satisfaction. Her role requires effective communication, strategic planning, and the alignment of internal and external teams to meet business goals.
Education and Expertise
Daquanna Ross earned a Bachelor of Arts (B.A.) in Psychology from Agnes Scott College between 2012 and 2015. Her academic background in psychology has been a foundation for her analytical and strategic skills, which she effectively applies in her professional roles.
Professional Background
Daquanna Ross has held several key roles in various organizations. Before her current position at Flexport, she worked at STORD as a Procurement Manager from 2020 to 2021. She also served at Flexport from 2017 to 2020 as a Senior Global Operations professional. Prior to that, she was a Financial Services Consultant at EY for a year. Earlier in her career, she held positions at the Centers for Disease Control and Prevention and Jewish Family & Career Services of Atlanta.
Achievements
Throughout her career, Daquanna Ross has achieved significant milestones. She increased sales growth by 200% through strategic customer/client retention strategies. Additionally, she successfully managed a multiple-asset portfolio of diversified international supply chain companies, achieving consistent high growth in sales. Her efforts in reducing errors and aligning teams around common goals have earned her team accolades and awards for service.