Elma Džaferović
About Elma Džaferović
Elma Džaferović is a Client Engagement Manager II, Omnichannel at Flexport with extensive experience in the CPG, Food & Beverage sector and a strong background in business analysis and customer success.
Title
Elma Džaferović is currently the Client Engagement Manager II for the Omnichannel division at Flexport. In this role, she manages client interactions, ensuring a seamless and cohesive experience across multiple channels.
Previous Positions at Convoy Inc
Elma Džaferović previously worked at Convoy Inc, where she served as a Senior Enterprise Customer Success Manager for the CPG, Food & Beverage sector from 2022 to 2024. Prior to that, she worked as a Customer Success Manager for the Mid Market - CPG, Food & Beverage from 2021 to 2022. Her responsibilities included managing customer relationships and ensuring successful outcomes for enterprise clients.
Business Intelligence Analyst at Oracle
Elma Džaferović worked at Oracle as a Business Intelligence Analyst from 2020 to 2021. Following this, she transitioned to the role of Business Analyst for a short tenure of 4 months. Her work at Oracle took place in Seattle, Washington, and contributed to her technical and analytical skills.
Education at University of Washington
Elma Džaferović pursued her academic studies at the University of Washington. She obtained a Bachelor's degree in Economics and later achieved a certificate in Data Analytics from the same university, completing the certification from 2023 to 2024. This educational background supported her career transition from technical roles to client-facing positions.
Early Career and Internships
At the beginning of her career, Elma Džaferović interned as a Program Manager at theCoderSchool from 2016 to 2018. This early experience in program management allowed her to build foundational skills that have supported her career in customer success and business analysis.