Emma Zhang
About Emma Zhang
Emma Zhang is the Senior Manager of Accounts at Flexport in Shenzhen, with over 12 years of experience in the logistics industry.
Current Role at Flexport
Emma Zhang is currently serving as the Senior Manager Of Accounts at Flexport in 深圳. In her role, she focuses on origin performance management and system troubleshooting for export cargo in supply chain management. Zhang has been serving one of the top 5 clients at Flexport since her tenure began in 2017, ensuring top-tier client satisfaction and operational efficiency.
Previous Experience at Hercules Logistics
Emma Zhang worked at Hercules Logistics and Forwarding Ltd. as a Senior Key Account Manager from 2014 to 2017. During her 3-year tenure in 深圳, she specialized in understanding client demands and ensuring Standard Operating Procedures (SOP) compliance and process excellence. Her responsibilities included managing key accounts and optimizing logistics operations to meet client requirements.
Experience at 丹马士
Before her position at Hercules Logistics, Emma Zhang was a Deputy Key Account Manager at 丹马士. She held this role for 7 years, from 2007 to 2014, in 深圳. During this period, she accumulated substantial experience in handling key accounts and ensuring high-quality service delivery in logistics management.
Educational Background
Emma Zhang holds a Master of Business Administration (MBA) from Sun Yat-sen University, which she completed part-time while working, from 2019 to 2022. This advanced education has equipped her with strategic business and management skills. Additionally, she holds dual bachelor's degrees in 信息管理 and 法学 from South China Normal University, where she graduated in 2007. Her academic qualifications provide a robust foundation for her professional achievements.
Expertise and Specialization
Emma Zhang has developed extensive expertise in the logistics industry over a career spanning more than 12 years. Her specialties include understanding and meeting client demands, ensuring SOP compliance, and achieving process excellence. She is adept at managing origin performance and troubleshooting system issues for export cargo, contributing to the efficient operation of supply chain management.